Welcome to iWebGrocer! We are committed to providing reliable and efficient shipping services to our customers worldwide. Please review our shipping policy for details on delivery times, costs, and procedures.
1. Shipping Destinations
We ship to various countries worldwide, including but not limited to:
- North America: USA, Canada
- Europe: France, Germany, Netherlands, Ireland
- Middle East: UAE, Saudi Arabia, Turkey
For inquiries about shipping to a specific country, please contact us at [email protected].
2. Processing & Handling Time
- Orders are typically processed within 2–5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order is shipped.
3. Shipping Methods & Estimated Delivery Times
We offer various shipping methods, depending on your location and order size:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (Air Freight) | 7-14 business days |
| Express Shipping (DHL, FedEx, UPS) | 3-7 business days |
| Ocean Freight (Bulk Orders) | 4-8 weeks |
- Delivery times may vary due to customs clearance, carrier delays, or unforeseen circumstances.
- iWebGrocer is not responsible for delays caused by weather conditions, strikes, or customs processing.
4. Shipping Costs
- Shipping costs depend on the weight, dimensions, and destination of the order.
- The final shipping fee will be calculated at checkout.
- Bulk orders may qualify for discounted shipping rates—contact us for details.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, and clearance fees, which are the responsibility of the buyer.
- iWebGrocer does not cover customs fees; please check your country’s regulations before ordering.
- If a package is held by customs, the customer must provide the necessary documentation for clearance.
6. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your shipment directly on the carrier’s website (DHL, FedEx, UPS, etc.).
7. Shipping Restrictions
We comply with all international shipping regulations. However, some items may be restricted from shipment to certain locations due to local import laws.
- We do not ship perishable items (e.g., fresh fruits, dairy, frozen foods).
- Some products may require special permits or approvals.
- If your order includes restricted items, our team will contact you before shipping.
8. Damaged, Lost, or Delayed Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package.
- iWebGrocer is not responsible for lost packages due to incorrect shipping addresses provided by the customer.
- If your order is significantly delayed, contact us, and we will assist in resolving the issue.
9. Contact Us
For any shipping-related inquiries, please contact our team:
📍 USA
14400 NW 112th Ave, Hialeah Gardens, Florida 33018
📧 [email protected]
📞 +1-305-392-5000
📍 UAE
Mazaya Business Avenue AA1, 4205, Jumeirah Lake Towers, Dubai
📧 [email protected]
📞 +971-4-581-2500
📍 KSA
2600 Al Laymun, 7927 Ar Rabie District, Riyadh, 13316
📧 [email protected]
📞 +966-56-6111198
For bulk shipping inquiries, please reach out to our logistics team for customized shipping solutions.